Maximize Uptime with Predictive and Connected Field Service
Shift from reactive repairs to proactive maintenance by unifying IoT data, AI prediction, and Oracle Field Service dispatch.
Asset-heavy businesses struggle with unplanned downtime, inefficient scheduling, and disconnected systems.
Reliance on reactive, break-fix models leads to costly service interruptions and breaches of SLAs.
Inefficient manual scheduling, poor route optimization, and lack of technician skills matching to the asset requirement.
IoT signals, Service Cloud tickets, and ERP inventory data are not integrated, slowing response and increasing costs.
Create a unified, centralized record of every asset, history, warranty, and configuration in Oracle Service Cloud/CRM.
Use OIC to ingest IoT telemetry and leverage AI/ML to automatically predict failure points, creating proactive service requests.
Oracle Field Service (OFS) automatically optimizes routes and schedules the best technician based on location, skill, and part availability.
Technicians get real-time work orders, asset history, and parts inventory availability via the OFS Mobile app, ensuring first-time fix rates.
The ABS Solution requires tight integration between your operational and customer systems. We use Oracle Integration Cloud (OIC) to securely bridge the gaps and automate the entire service loop.
Automated creation of compliant service tickets from live asset sensor readings.
Real-time parts reservation, consumption, and financial synchronization with Oracle ERP Cloud.
Identify upsell opportunities (e.g., warranty expiry, excessive repair costs) directly in Oracle Sales Cloud.
Oracle Field Service (OFS)
Oracle Service Cloud
Oracle Integration Cloud (OIC)
Oracle AI/ML Services
Moving to predictive scheduling drastically reduces critical failures and unplanned downtime, preserving production and revenue.
AI-optimized routes, skills matching, and parts visibility improve first-time fix rates and technician utilization by over 15%.
Better resource planning, reduced emergency calls, and automated billing streamline the service financial lifecycle.
Real-time data stream from asset sensors (OIC).
AI/ML detects anomalies and predicts imminent failure.
Auto-ticket created (Service Cloud) and job scheduled (OFS).
Technician performs work (Mobile App), parts consumed (ERP sync).
Job closure, data fed back for performance analysis and AI model refinement./p>
Let us help you implement the Oracle CX and IoT foundation required to deliver profitable, high-quality asset-based services.