Driving Patient-Centered Transformation with Intelligent CX
Connect care delivery, marketing, service, and operations through an integrated, AI-powered platform designed for compliance and superior outcomes.
Healthcare organizations struggle to integrate disparate systems while adhering to complex global regulatory environments (HIPAA, GDPR).
Patient/provider data is spread across CRM, EHR/EMR, and clinical systems, preventing a unified view of the patient journey.
Ensuring continuous compliance (HIPAA, GDPR, ISO) across all digital touchpoints is both complex and carries high risk.
Manual processes for appointment scheduling, service requests, and follow-ups lead to high operational costs and slow response times.
The core of our solution is the unified patient view, integrating data from CRM, EHR, and life sciences systems. This single source of truth is essential for personalized care coordination and compliant interactions.
Integrates CRM, EHR/EMR, and research data sources using Oracle Sales & Service Cloud, creating a compliant single view.
Omnichannel support, AI chatbots, and automated case management streamline service requests and appointment scheduling.
AI-driven segmentation enables highly personalized campaigns to improve adherence, follow-up, and engagement outcomes.
Optimizes resource allocation, real-time scheduling, and logistics for on-site services or clinical trial support (Field Service Cloud).
A centralized flow ensuring no customer or property detail is ever lost.
Capture patient data via secure omnichannel touchpoints.
Connect providers, researchers, and support staff for case handling.
Analytics drive automated outreach, follow-ups, and risk prediction.
Personalized, compliant service (appointments, field visits, support).
Real-time dashboards track satisfaction, adherence, and campaign success.
Achieve higher patient satisfaction and improve adherence rates through proactive, personalized communication.
Streamlined workflows and automation reduce manual effort, lowering overall service and outreach costs.
Stronger data governance and faster decision-making enabled by unified data and real-time analytics dashboards.
Schedule a tailored assessment to discover how Oracle CX can transform your care and patient lifecycle, ensuring compliance and maximizing outcomes.