Accelerate Innovation with Integrated Hi-Tech CX
Transform your Quote-to-Cash and Service lifecycle. Unify R&D, Sales, and Subscription operations on a single, AI-driven Oracle ecosystem tailored for rapid innovation cycles.
Hi-Tech enterprises face unique pressures from rapid product cycles, complex partner networks, and evolving revenue models.
Customer and product data is siloed across R&D, Sales, and Support, limiting visibility into adoption and renewal opportunities.
Managing B2B/OEM multi-tier pricing alongside new subscription and consumption-based models creates billing friction.
High support volumes for IoT devices and complex partner (VAR/Reseller) networks demand automated, scalable engagement.
Unifying operations from R&D to Renewals for seamless execution.
Guided selling reduces configuration errors with automated multi-tier pricing approvals.
IoT-driven predictive maintenance and automated ticket routing for rapid technical triage.
Automated onboarding journeys and usage-based triggers for renewal alerts and upgrades.
Self-service portals for resellers with deal registration, quoting, and co-branded support.
Manage SaaS, hardware, and subscriptions with metered usage and unified entitlement tracking.
Smooth CPQ → ERP → Billing connectivity for unified product and customer master data.
From Lead Capture to Renewal & Expansion.
Lead Capture & Scoring
Opportunity Management
Config, Price, Quote
ERP Fulfillment
Subscription Start
Self-Service & Field
Adoption Tracking
Upsell & Expansion
Faster Deal Cycles
Less Support Effort
Increased via Upsell
Improved Fix Rate
Schedule a tailored assessment to see how Oracle CX can unify your hardware, software, and subscription models.